An Agreement to Increase Productivity and Lower Costs

Regardless of what CAT® equipment you own, their ages or their applications, a Customer Support Agreement (CSA) guarantees timely, expert service to keep you on the job. You have more time to run your business, while we perform important service and maintenance tasks.

• Flexible service offerings and payment options
• Cover any piece of equipment, any age, any application
• Detect problems early, reduce repairs and downtime, and maximize equipment life
• Maximum uptime and equipment life
• Shift maintenance responsibility from you to Cleveland Brothers trained Technicians

A Step Beyond Warranties

Think about your current preventive maintenance practices and service needs, and consider who is best qualified to provide these services. As products become more sophisticated, chances are good that we can provide service in a more timely, efficient and cost-effective manner using the resources of Cleveland Brothers. You save time, improve availability and have more resources to concentrate on other important aspects of your business.

The Key Feature is Flexibility

Cleveland Brothers Customer Support Agreements are customized to fit your business needs, your equipment and your applications. There are no pre-set requirements or specific services that you must agree to buy. Instead, we will analyze how you work, where you work and the extent of your service capabilities to determine the type of CSA that is right for you. A number of payment options are also available to meet your business needs or cash flow concerns.

TLC Preventive Maintenance (PM) Agreement

Preventive maintenance is one of the most effective ways to keep operating costs under control. But equipment maintenance is just one of your responsibilities—and if not managed effectively, it can keep you away from other business functions. We can create an agreement that places responsibility for preventive maintenance with our experienced technicians. In our shop or on your job site, all services are performed to factory specifications.

• Highly trained technicians inspect and maintain your equipment.
• Written reports and analysis provide additional indicators that should be addressed to prevent costly repairs.
• S•O•S SM Fluid Analysis maximizes equipment life by identifying potential concerns and abnormal wear.

Major Component Service Programs

Choose a specific machine system-engine, hydraulics, drive train, transmission or undercarriage, for example—and focus expert attention on the repair and maintenance of these components. This expertise supplements your current resources and strengthens your overall maintenance and repair program.

Equipment inspections programs

Our trained technicians provide complete inspection programs using years of experience and the most advanced diagnostic tools. Inspections are performed at factory-recommended intervals, and written reports are provided to let you know what's going on with your equipment and help you make more informed equipment management decisions.

Other Recommended Services

Minimize costs and maximize machine availability by focusing on three areas:

• Contamination Control—recommendations to prevent system contamination as well as steps to detect problems in equipment efficiency long before your operators notice them.
• S•O•SSM Fluid Analysis—analysis of component wear rates and recommended actions.
• Technical Inspections—visual and performance checks of critical systems.

Total Maintenance and Repair (TM&R) Agreements

Depending on your existing resources, a Total Maintenance and Repair Agreement may be your best option for maximum productivity and cost savings. We can provide all maintenance and repair for a pre-set price, for a specified period of time. Repair management and planned component replacement are important elements of this option. A TM&R Agreement can ensure that you achieve the longest possible equipment life at the lowest possible cost per hour of operation.

Customized Agreements

Customized agreements are available to suit your specific needs. We will handle all of the paperwork. We can maintain your service history and increasing your resale value in the process.

Always the Best Products

Another important benefit of every CSA is the exclusive use of genuine CAT® parts and maintenance products. They're your guarantee of quality, performance and value in all of your equipment service.

Product Link

Only one equipment monitoring system has you linked to Cleveland Brothers' world-class service network. Cat® Product Link enables convenient remote monitoring of your equipment. Get information you can use – with the support of Cleveland Brothers – to keep your jobs on schedule, maintain machine health and reduce the costs of owning and operating your fleet.

• Simplified Fleet Management – Product Link is a wireless solution that integrates equipment information along with Cleveland Brothers support to help you manage your fleet more efficiently than ever before.
• Improve logistics – Track all of your owned, leased or rented machines – regardless of brand or type – and increase machine availability.
• Maximize uptime – Keep your machines in peak operating condition with timely notification of system event and diagnostic codes, and other machine health indicators. Manage preventive maintenance and other service events with ease. Monitor machine use Know where your machines are and when they are being used. Product Link alerts you when machines operate beyond owner-identified time configurations and when machines move in or out of virtual geographic fences.
• Reduce operating costs – Keep your operating costs in check by avoiding inefficient usage, monitoring machine health and more. Maintain a complete repair history and help preserve the resale value of your equipment.
• Link all machines, regardless of brand – Product Link can be easily retrofitted on any CAT machine, or equipment from other manufacturers, by Cleveland Brothers.

Three Levels of Insight to Meet Your Specific Business Requirements

Asset Watch*

• Machine Location
• Machine Location Mapping & History
• Non-Reporting Machine Identification
• Machine Hour Reading & History
• Time and Geo-fencing Alerts

Maintenance Watch*

• Preventive Maintenance (PM) and Repair Planner
• PM Notes
• Next PM Due (date & hour based)
• PM Alerts, PM Checklist and PM Parts List
• Customized PM Checklist
• Online Parts Ordering
• Maintenance History
• Manage Major Repairs
• Repair History
• PM or Repair Request for Quote

Health Watch *

• Event & Diagnostic Codes
• Fuel Level
• Fuel Level History
• Fuel Level Alert
• Fuel Consumption
• Refueling History
• 4 Digital Switch Channels

The Ultimate Connection

Using wireless and satellite technology, Product Link hardware gathers and wirelessly transmits essential machine information. Powered by Product Link, the Equipment Manager application allows you to search and categorize information by alert level, group, equipment ID, make and model. Equipment Manager, a user-friendly, secure application hosted on your Cleveland Brothers Web site, brings machine usage, maintenance and location information to your desktop, and can also send text-message alerts (for example, "A PM is due") in the form of email to a pager or cell phone. Cleveland Brothers helps you manage the machine maintenance needs identified through equipment monitoring.